SaaS metrics

Payback period

Also called CAC payback.

Payback period is how many months it takes a customer to pay back what you spent to win them.

Divide your customer acquisition cost by the monthly profit from one customer. If CAC is $300 and a customer brings $50 a month after costs, payback is 6 months. Until then, that customer has cost you money.

With little cash, a short payback period matters more than a high lifetime value. Ads with a 12-month payback can empty a small bank account. Channels like warm outreach cost mostly time, not cash. Calculate CAC and payback period before you raise an ad budget.

Go deeper

Related terms

What links here

All glossary terms, A to Z