SaaS metrics

Payback period

Also called CAC payback.

Payback period is how many months it takes a customer to pay back what you spent to win them.

Divide your customer acquisition cost by the monthly profit from one customer. If CAC is $300 and a customer brings $50 a month after costs, payback is 6 months. Until then, that customer has cost you money.

With little cash, a short payback period matters more than a high lifetime value. Ads with a 12-month payback can empty a small bank account. Channels like warm outreach cost mostly time, not cash. Calculate CAC and payback periodsoon before you raise an ad budget.

Go deeper

  • How to calculate CAC and payback periodComing soon
  • How much to spend on adsComing soon

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