SaaS metrics
Payback period
Also called CAC payback.
Payback period is how many months it takes a customer to pay back what you spent to win them.
Divide your customer acquisition cost by the monthly profit from one customer. If CAC is $300 and a customer brings $50 a month after costs, payback is 6 months. Until then, that customer has cost you money.
With little cash, a short payback period matters more than a high lifetime value. Ads with a 12-month payback can empty a small bank account. Channels like warm outreach cost mostly time, not cash. Calculate CAC and payback period before you raise an ad budget.
Go deeper
- How to calculate CAC and payback periodComing soon
- How much to spend on adsSet your first ad budget from what one sale leaves you: a yes-or-no check by business type, a test limit of 10 times that number over 14 days locked in Google, Meta or LinkedIn, a daily stop line at 3 times, and a Sunday rule to raise 20% or stop.
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