Measurement

Self-reported attribution

Also called How did you hear about us?.

Self-reported attribution is asking each new customer, in their own words, how they heard about you.

You add one open question to your signup form, checkout or first call: "How did you hear about us?" People often name things software cannot see, like a podcast, a friend or a subreddit thread. Their answers fill gaps in your UTM parameters data.

With few customers, this is often the most useful attribution you have. Make the field a free text box, not a dropdown, and read every answer. Log it in your CRM and track which channel brought each dealsoon.

Go deeper

  • How to track which channel brought each dealB2BComing soon
  • How to track AI traffic and ChatGPT mentionsComing soon

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